Last Updated: October 8, 2025
Welcome to mileshighroller.com (the “Site”). This Site is owned and operated by Miles High Roller (“Miles High Roller,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our Site and the services, features, content, and applications offered by Miles High Roller (collectively, the “Services”).
Please read these Terms carefully before using our Services. By creating an account, placing an order, or otherwise using this Site, you (“you,” “your,” or “Customer”), agree to be bound by these Terms, our Privacy Policy, and our Proposition 65 Warning.
IF YOU DO NOT AGREE TO ALL OF THESE TERMS, YOU MAY NOT ACCESS OR USE THIS SITE.
1. Personal Use Only
This Site is for retail, direct-to-consumer transactions only. By placing an order, you represent and warrant that you are purchasing products for your own personal use and not for resale. We reserve the right to refuse service, terminate accounts, or cancel orders if we suspect that products are being purchased for commercial resale without our prior written consent.
2. Age & Legal Compliance
Age Verification:
You must be at least 21 years of age to access this Site and purchase products. By using this Site, you represent that you are at least 21 years of age. We reserve the right to request identification to verify your age.
Customer Responsibility:
It is your sole responsibility to know and comply with all applicable federal, state, and local laws, regulations, and ordinances regarding the possession and use of the products you purchase from Miles High Roller. This includes laws concerning Kratom (Mitragyna speciosa) and 7-hydroxymitragynine. You agree not to use the Services for any unlawful purpose.
3. Account Registration & Security
To place orders, you may need to create an account. You agree to:
- Provide accurate and complete information
- Keep your account details updated
- Maintain the confidentiality of your account credentials
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized access
4. Orders, Pricing, and Payment
Order Acceptance:
All orders are subject to acceptance by Miles High Roller. We reserve the right to refuse or cancel any order at our discretion.
Pricing:
All prices are listed in U.S. dollars and may change without notice.
Payment:
Payment is due at checkout. You authorize us and our payment processors to charge your selected payment method.
Taxes:
You are responsible for applicable sales taxes based on your shipping location.
5. Shipping & Risk of Loss
Shipping Policy:
Orders are shipped according to your selected method. Delivery times are estimates, not guarantees.
Risk of Loss:
All purchases are made under a shipment contract. Risk of loss transfers to you once the order is handed to the carrier.
Shipping Restrictions:
You are responsible for knowing local laws regarding Kratom products. We do not ship to restricted areas.
6. Returns and Refunds
Unopened Items:
Returns are accepted within 14 days for unopened, sealed products in original condition. Return shipping costs are your responsibility unless due to our error.
Opened Items:
Opened products cannot be returned due to health and safety reasons.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, contact us within 48 hours at info@mileshighroller.com with photo evidence for a replacement or refund.
7. Product Information & Health Disclaimers
Products are intended for adult use only. These products have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease.
Proposition 65:
Please review our Proposition 65 Warning page for important safety information.
No Medical Advice:
Information on this Site is for informational purposes only and not a substitute for professional medical advice. Use products at your own risk.
8. Intellectual Property
All content on this Site, including text, images, logos, and software, is the property of Miles High Roller or its licensors and is protected by copyright and trademark laws.
9. Termination
We reserve the right to terminate your access to the Site at any time without notice if you violate these Terms or engage in harmful conduct.
10. Disclaimer of Warranties
THE SITE AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. YOUR USE OF THE SITE IS AT YOUR OWN RISK.
11. Limitation of Liability
Miles High Roller shall not be liable for any indirect, incidental, or consequential damages. Our total liability is limited to the amount you paid for the product in question.
12. Indemnification
You agree to indemnify and hold harmless Miles High Roller from any claims, damages, or expenses arising from your use of the Site or violation of these Terms.
13. Governing Law
These Terms are governed by the laws of the State of California. Any disputes shall be resolved in courts located in Los Angeles County, California.
14. General Provisions
Entire Agreement:
These Terms represent the full agreement between you and Miles High Roller.
Severability:
If any provision is invalid, the rest remain enforceable.
Changes to Terms:
We may update these Terms at any time. Continued use of the Site means you accept the updated Terms.
15. Contact Information
If you have any questions regarding these Terms, please contact us:
Email: info@mileshighroller.com